Customer Experience Specialist

contact@gqinterim.com |+421 903 401 550 |Our Experts Open Projects

Start date

ASAP

Duration

1 + year

Contract type

FreelanceInterim

Salary

from 42€/hour

Location

Czechia

Field of expertise

Project management

Job description

Definition of a strategic framework of activities for a cross-departmental and cross-functional hub for customer insights research
Define procedures for translating customer insights into decisions, priorities, and process changes across the entire company in order not to be isolated.
Facilitation of systemic changes across departments and disciplines.
Conducting a gap analysis of the current state, identifying systemic blockers, and preparing proposals for pathways to eliminate them.
Building arguments and justification for why and how to connect processes, data, competencies, and customer and user needs, including presenting them in thematic working groups.
Translating complex topics into clear and practical steps.
Leading productive workshops with stakeholders and experts across the organization.
Development of a company-wide strategy implementation plan, including specific objectives and KPIs/metrics.
Creation of maps of organizational capabilities and competency maps.
Preparation and implementation of adoption plans, including recommendations for appropriate tools.
Establishing security and access rules, including governance, compliance, and third-party risk management within company.
Knowledge of VW environment and the field of business architecture, enabling the development of a realistic and feasible strategy.
Product development processes (PEP) experience.
Experience in leading and integrating complex strategic projects, including the use of strategic management methodologies (SWOT, PESTEL, Balanced Scorecard).
Change management, analytical skills, interpersonal skills, and stakeholder management, supported by certification in Project Management and/or Product Management.
Advanced in software tools: MS Office, Figma, Miro, process mapping using UML.
5+ years of experience supported by certification in Product Management or Business Strategy Design.
Demonstrable experience in leading a project team, 5+ years.